Call Centre Agent

Department: Marketing & Communications
Reports To: Marketing Manager
Employment Type: Full-Time (Up to 44 hours/week)

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Job Summary

Deliver exceptional customer service by managing patient calls, appointments, and follow-ups while supporting the success of our dental clinics.

As a Call Centre Agent, you will be the first point of contact for our patients, assisting with appointment scheduling, answering inquiries, promoting our dental services, and ensuring every patient receives a positive experience. This role involves both office-based and remote work.

Key Responsibilities

• Answer inbound patient calls and provide exceptional customer service.
• Make outbound calls to schedule appointments, recalls, and follow-ups.
• Book patients at the most convenient Tooth Corner clinic.
• Respond to patient inquiries via phone, email, text, and other communication channels.
• Update and maintain accurate patient information in the booking system.
• Encourage patients to schedule their next appointment.
• Follow communication scripts to ensure a consistent patient experience.
• Assist patients with general information about dental treatments, procedures, and insurance.
• Resolve patient concerns professionally and escalate complex issues when necessary.
• Communicate with front desk teams across all clinic locations.
• Register new patients in the booking system.
• Collect patient feedback and marketing data to support clinic growth.
• Promote Tooth Corner services and values during every interaction.
• Meet daily call targets and maintain performance records.
• Attend marketing events and perform additional duties assigned by the Marketing Manager.
• Work flexible AM or PM shifts as required.

Qualifications & Requirements

• Minimum 1 year of customer service experience (required).
• Previous dental office experience is an asset.
• Previous call centre experience is an asset.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Comfortable working both independently and as part of a team.
• Positive attitude with a commitment to delivering outstanding patient care.

Why Join Us?

• Competitive compensation
• Supportive and collaborative team environment
• Career growth and development opportunities
• Modern dental clinics with advanced technology
• Make a meaningful impact by helping patients receive exceptional care

Apply Today

If you’re passionate about customer service and enjoy helping people, we’d love to hear from you. Join our team and help create outstanding experiences for every patient.